A customer came to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all employees in your department. You decide to:

Practice answering the following question from Section 1 of the Walmart Retail Pre-Employment Assessment:

2. A customer came to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all employees in your department. You decide to:
Find the customer after the meeting and apologize.
Ask your supervisor if you can be late for the meeting.
Arrange to have the customer call you back at a better time.
Contact the customer right away and hope that she can be found.

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

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One of your customers has just said to you, "The service here is terrible." You should say:

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Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn't been involved in any serious accidents, but he's had many near misses. Your supervisor asked you to introduce a new employee, Susan, to the department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do?

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