Friday, January 10, 2014

One of your customers has just said to you, "The service here is terrible." You should say:

Practice answering the following question from Section 1 of the Walmart Retail Pre-Employment Assessment:

  1. One of your customers has just said to you, "The service here is terrible." You should say:
  2. "What is it about the service that you have not liked?"
    "Would you like to fill out a complaint form? I can get one for you."
    "I realize our service is poor today. We are understaffed, so I apologize."
    "I am really sorry to hear you say that, but we are trying as hard as we can."

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

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