One of your customers has just said to you, "The service here is terrible." You should say:

Practice answering the following question from Section 1 of the Walmart Retail Pre-Employment Assessment:

1. One of your customers has just said to you, "The service here is terrible." You should say:
"What is it about the service that you have not liked?"
"Would you like to fill out a complaint form? I can get one for you."
"I realize our service is poor today. We are understaffed, so I apologize."
"I am really sorry to hear you say that, but we are trying as hard as we can."

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

Next Question

A customer came to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all employees in your department. You decide to:

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