Friday, January 10, 2014

One of your customers is irate and has just yelled at you because you were slow in responding to a request he had made. You decide to:

Practice answering the following question from Section 1 of the Walmart Retail Pre-Employment Assessment:

  1. One of your customers is irate and has just yelled at you because you were slow in responding to a request he had made. You decide to:
  2. Call the manager and ask her to deal with the customer.
    Tell him you are sorry and explain the reason for the delay.
    Explain to the customer that he is receiving the same service as everyone else.
    Tell the customer you will help him as soon as he calms down and stops yelling.

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

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