Friday, January 10, 2014

Referring the customer to a more experienced coworker.

Practice answering the following question from Section 2 of the Walmart Retail Pre-Employment Assessment:

This section describes work-related situations and possible ways of responding to them. Use the scale below to rate the effectiveness of each action.

Rate the effectiveness of each action listed below for dealing with an angry customer who has come to you with a complaint.1
Very Ineffective
Somewhat Ineffective
Neither Effective Nor Ineffective
Somewhat Effective
Very Effective
  1. Referring the customer to a more experienced coworker.

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

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