Monday, January 27, 2014

While you are on break, a customer spills a large drink in a busy area of the restaurant. Cleaning the floors is the job of another team member, but he is taking a customer's order. What would you do?

Practice answering the following question from the McDonald's Assessment:

  • While you are on break, a customer spills a large drink in a busy area of the restaurant. Cleaning the floors is the job of another team member, but he is taking a customer's order. What would you do?
  • Tell the other team member about the spilled drink
    Talk to the team member and agree on a plan to clean up the spill
    Clean up the spill as quickly as possible
    Ask the manager who should clean up the spill
    Warn customers about the spill until the team member has a chance to clean it up

When answering this question on the McDonald's Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. Full-length instructions for the assessment can be found here: McDonald's Assessment Instructions.

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