Friday, January 10, 2014

It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to:

Practice answering the following question from Section 1 of the Walmart Retail Pre-Employment Assessment:

  1. It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to:
  2. Ask the customer to wait and ask the employee who last dealt with the customer why the problem was not fixed.
    Ask the customer to wait and ask the employee who last dealt with the customer to speak to her.
    Apologize to the customer and ask if she would like to speak to a supervisor.
    Apologize to the customer and ask how you can help fix the problem.

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

1 comment:

  1. Why can't just one person give the right answers on youtube for the the Walmart assessment so that it can be passed

    ReplyDelete