Assessment Answers: Outlining reasons why the customer's concern is not right.

Friday, January 10, 2014

Outlining reasons why the customer's concern is not right.

Practice answering the following question from Section 2 of the Walmart Retail Pre-Employment Assessment:

This section describes work-related situations and possible ways of responding to them. Use the scale below to rate the effectiveness of each action.

Rate the effectiveness of each action listed below for dealing with an angry customer who has come to you with a complaint.	1 Very Ineffective	2 Somewhat Ineffective	3 Neither Effective Nor Ineffective	4 Somewhat Effective	5 Very Effective
Outlining reasons why the customer's concern is not right.

When answering this question on the Walmart Retail Pre-Employment Assessment, answer honestly. Indicate the response that most accurately represents your personal experience. The instructions for the assessment are clear when they state:

"Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment."

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1 comment:

AnonymousJuly 15, 2022 at 12:17 PM
1. Very Ineffective
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How were you evaluated by your supervisor in your current or most recent job? I often lose my patience with others. How would others rate your ability to handle last minute changes? How often did you complete extra credit assignments when they were offered in school? Suppose we contacted your most recent supervisors (or teachers). They would be most likely to describe your skills at meeting deadlines under pressure as: In the past year, how many times were you late for work (or class)? I dislike having several things to do on the same day. During the middle of a shift, you notice that your coworker, Jim, looks really upset. What action would you take? How do you typically handle stress on the job (or in school)? While you are on break, a customer spills a large drink in a busy area of the restaurant. Cleaning the floors is the job of another team member, but he is taking a customer's order. What would you do? I am sometimes unkind to others. People say I am a very reliable person. I consistently focus a high level of energy on my work. If you do not get this job, how easy will it be for you to get another one? A customer asks you a question and you are not sure of the answer. You feel the customer expects you to know the answer. What would you be MOST likely to do? Suppose we contacted your most recent supervisors (or teachers). How would they describe your dependability? People say I am the best worker they have ever seen. While you are working, you overhear a pair of coworkers on break. The two are talking about another team member because she works too slowly. What would you be MOST likely to do? Compared to your peers, how often do you lead others? I am always on time. How long have you worked in your current or most recent job? In school, how frequently per year did you request an extension on a due date from a teacher? How do you respond to a new team member? In high school, how many classes did you fail? People say I can be counted on to do whatever it takes to get the job done. How often do people come to you for advice or suggestions? How often do other people come to you with their problems? How would you describe your grades in high school? Suppose we contacted your most recent supervisors (or teachers). How would they most likely describe the speed with which you complete your assignments? In school, how many of your teachers didn't like you or gave you a difficult time? I would prefer a job in which . . . People say I always do things correctly and accurately. Suppose we contacted your most recent supervisors (or teachers). What would they say about how often you stretch the rules at work (or in school) to get things done? I always pay attention to every detail. If asked, my most recent managers (or teachers) would say that I can work longer and harder than most of my coworkers (or classmates).